Policies and Promises

Heads Up (the disclaimer part)!

‘Raw North Soap Company’ offers perfectly imperfect, handmade products…!

Accordingly, items will vary slightly in appearance from those pictured. Each soap is lovingly hand made, hand-cut, and packaged with the utmost care and attention. We use the finest oils, butters, ingredients and botanicals in the creation of our products and follow the Canadian Government’s Cosmetic Regulations in formulation and labeling.

 PLEASE NOTE:  Allergies are a serious thing. Before using any new product, test your skin for a reaction. Apply a small amount of the product to clean skin on the inside of your elbow.  If a rash or redness appears, do not use this product. If any irritation occurs, consult a physician immediately. Do not take any products internally (do I really need to tell you not to eat soap?).

We don’t keep our fabulous ingredients secret, but since each of our soaps has an entirely unique recipe, we don’t list them all on the website (We would much rather make soap than type for hours on end). If you require the complete ingredient list or have any questions about a product, please contact us before making your purchase.

Returns

We absolutely stand behind the quality and integrity of our products.  If you are unhappy with a product for any reason, please let us know and we will be happy to refund you the full cost of that product. We do require that the product in question be returned to us.

And, again, take care of your skin and please check for allergic reaction before use.

Shipping

We too hate complex and exorbitant shipping fees! Within Canada, we have chosen to absorb some of the cost for now and charge a single fee for all orders up to $130.00.  After that, shipping is free (excluding wholesale customers).

As we receive a lot of supplies with a lot of packaging material, we are compelled by the greater good to recycle it. So you won’t receive your order in some pouffe, over-designed shipping container. It will be safely and securely packed with recycled materials (please feel free to continue to recycle them)!

For our lovely international customers, please contact us for shipping quotes prior to purchasing.

Your Privacy

Your privacy is of the utmost importance to us (…you are alone, with our product, in your shower…. We seriously understand privacy). All information provided to us is used solely in processing your orders, keeping adequate records, and maintaining our relationship with you.

We NEVER share customer identity or information. Period.

 

 

 

THE INFORMATION AND PRODUCTS INCLUDED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. RAWNORTHSOAP.COM MAY MAKE CHANGES OR IMPROVEMENTS TO THIS SITE AT ANY TIME. THE MATERIALS ON THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, AND ARE THE EXCLUSIVE PROPERTY OF RAWNORTHSOAP.COM